These terms and conditions explain the rights and responsibilities of the client and Nationwide Loft Solutions

 REVISED 19.07.2023

Nationwide Loft Solutions

 

  1. Nationwide Loft Solutions will provide all customers with a full written quotation according to the drawings they provide, which will include sufficient detail for the completion of the works. If any clarification is required, please contact us so that we can provide it any extra works can be provided subject to a written confirmation including cost

 

  1. The ‘contract’ that is written by Nationwide Loft Solutions is an agreement by the client to have work undertaken based on a written Estimate headed Estimate /Contract’ submitted directly to the client in a clear and straightforward undertaking between the two parties to form a contract once the contract is signed these terms are applicable

 

  1. Once the client has accepted a quotation either in writing verbally and the client has paid their deposit, then a contract has been entered into and these terms will come into effect. Quotes are valid for three months from the date on the quote.

 

  1. Once the client has entered into a contract with Nationwide Loft Solutions, by paying their deposit, they have a 14 day cooling off period if they change their mind or wish to cancel the contract . The client can cancel their contract within 14 days by either phone or email to Nationwide Loft Solutions. (08000 582 660 sales@nationwideloftsolutions.co.uk)

 

  1. All prices quoted via the contract  are calculated on the basis of free access and unimpeded working during our normal working hours (8am – 5pm Mon – Fri), unless otherwise agreed. Please note that we may need access to the site on Saturday if this is the case we will get prior agreement with the client should this happen.

 

  1. It is the clients responsibility to arrange building control, planning permission and any utility changes unless the written quote states otherwise ( Uk power Networks,Anglian Water). It is the clients responsibility to make sure that the correct planning permission is in place , Nationwide Loft Solutions may request to see proof that this has been agreed prior to beginning work.

 

  1. Nationwide Loft Solutions will set down to carry out the work and the commencement of work is and the price for that work is that the work will be uninterrupted for the duration of the contract. If planning permission needs to be changed or obtained  Nationwide Loft Solutions will not be held liable for any costs incurred as a result of delays due to unforeseen circumstances. (eg planning permission delays resulting in work having to stop)

 

  1. Nationwide Loft Solutions will agree either in writing or verbally agree arrangements with regards to deliveries working times and methods, this will ensure  minimum disruption to the client and allow work to be carried out in a timely manner by the Nationwide Loft Solutions.

 

  1. Nationwide Loft Solutions require access between the working hours as stated and will notify the client of delivery of building materials, plant, machinery, skips ect

1. Additional Works will be payable immediately in full. 

 

  1. All used or removed materials on-site remain the property of Nationwide Loft Solutions and will be disposed of accordingly.

 

  1. Nationwide Loft Solutions may directly employ or sub contract labour to work on any of its sites. Each sub-contractor has to fill in our sub contractors approval form before being work so we can collect information of their qualifications, competence card and third party liability. Plumbing sub-contracts are GAS registered. Electricians are Part P certified and registered. Nationwide Loft Solutions will oversee all works to completion or to the terms of the contract and takes full general and operational responsibility in the running of any contract agreed with the client.

 

  1. Nationwide Loft Solutions will provide a payment plan to the client in the contract prior to commencement of works. This will include a 20% deposit, staged payments and an end payment upon completion of works. Deposits are non-refundable. Nationwide Loft Solutions use this to book work in and agree a formal start date for works and please note: In the very unlikely event that Nationwide Loft Solutions have to cancel your work, your deposit will be fully refunded.

 

  1. Nationwide Loft Solutions will send out invoices at stages of the process.  Payments must be made in a timely manner Nationwide Loft Solutions may need to stop work (in the case of non-payment). Delays may be caused by late payments, Nationwide Loft Solutions accept no responsibility for delays caused by late payments. Payments can be made by cash but bank transfer is our preferred method. All invoices include our bank details for bank transfers we will never change these details

 

  1. 1.Nationwide Loft Solutions reserve the right to    place a hold status on any account with an  outstanding balance 7 or more days overdue removing it from the fitting list and only removing the hold status upon FULL payment of ALL monies owed to Nationwide Loft Solutions being recieved by Nationwide Loft Solutions. Nationwide Loft Solutions accept no liability for any delays caused by missed or late payments. All invoices are due upon reciept. 

 

  1. Late Payment charges are charged at a rate of 8% 

 

 

  1. Insurance – Public Liability and Employers’ Liability:  Nationwide Loft Solutions has Public Liability Insurance and Employers’ Liability to the sum of £100000 All usual general building practices are covered within our insurance policy.

 

  1. All client information is retained in accordance with the Data Protection Act 1988 and all personal and other client details will remain confidential.

 

  1. Guarantees: All customers will benefit from guarantees on materials run in accordance with manufacturer’s warranty periods where applicable. 

 

  1. Nationwide Loft Solutions can take no responsibility for the presence of perished or rotten timber (or any other perished or rotten materials) in existing structures such as doors, windows and frames whether detected or undetected at the time of contract.

 

  1. Nationwide Loft Solutions will not be held responsible for the suitability of the existing boilers their suitability to add extra circuits for heating. If upon inspection the existing boiler is found to be unsuitable we can provide a quote to upgrade or replace the boiler and all its parts. If Nationwide Loft Solutions have to remove any old or existing radiators for any reason (eg plastering) we cannot be held responsible for their usability once re installed.

 

  1. Nationwide Loft Solutions will try to protect existing surfaces with the use of coverings including dust sheets and loose plastic  but we cannot take any responsibility for protection from damage of any existing surface or fabrics etc is the responsibility of the client. Nationwide Loft Solutions can put in place protection of existing surfaces but this must be arranged prior toward commencing and can be negotiated additional cost. We highly recommend the clients moves any sentimental or expensive or items before work is carried out. If in the course of our work required to move furniture to undertake our work we may charge for the moving of furniture we will not be held responsible for any breakages or stains that may occur. Nationwide Loft Solutions require you to remove all valuables and expensive items into a safe and secure for the duration of the works, as we cannot be held liable for any loss.

 

  1. Discounts and retentions: Prices are based on the understanding that no retentions are held unless previously arranged and authorised. No Main Contractor or Sub Contractor discounts are given unless agreed and confirmed in writing.

 

  1. Solicitation of labor: The client should and will not solicit labour while the contact is taking place if Nationwide Loft Solutions is informed of the use of any of its employees , contractors or subcontractors there will be a charge of cost plus twenty precent of the labour and materials.

 

  1. Once the site is under the control of Nationwide Loft Solutions no other contractors or subcontractors will be sent to site by the client without prior arrangement or at least forty eight hours for reasons of health and safety, inductions and planned work as under HSE rules.

 

  1. We will endeavour to employ a helpful attitude at all times and will always attempt to bring the building works to a satisfactory conclusion as soon as possible taking into account weather conditions, availability of specialist materials and unforeseen circumstances etc.

 

  1. Nationwide Loft Solutions reserve the right to take pictures of the progress of our projects for building control and for other purposes like the heath and safety file. We reserve the right to use these pictures in our on our website portfolio of work, and on various social media websites for marketing and information purposes.

 

 

SITE VISITS

If you do not have drawings, but would like a site visit because of the number of enquiries we now receive we now have a standard charge for a site visit of £249 this is payable prior to the visit.

 

If you would like a site visit please email us and arrange a time suitable to you and we will confirm via email if this time is suitable once we have agreed a time Nationwide Loft Solutions will send out a pre form invoice with you must sign and agree to before the visit.

 

Once this is signed we will carry out the visit and make some verbal recommendations on the suitability price and timescales of your potential conversion.

 

If you cannot make the appointment please give a minimum of 48 hours notice to cancel, because if we come to site and there is no one available to access the property the invoice will still be payable.